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Dec 21
2011
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There are five questions you need to ask before you move forward with a prospective contractor on any major home repair or remodeling project. One of our HomeESP members did not use our Contractor Locator service and found out the hard way what happens when you don’t pre-screen your Contractor and ask all the questions. She wants us to share her experience with you so you will avoid her mistakes.
Maria from Illinois asked this question of Bruce, our Ask the Contractor expert: “How can I find out if a contractor has purchased windows? The contractor would not give me the place he ordered windows from, when I asked for a refund.”
(It turned out that Maria’s question was related to a bigger issue with her contractor. Maria gave us additional background enabling us to get to the root of her problem.)

Taste is a matter of, well, taste. Your home should express who you are, your character and personality. Yes, you want others to be comfortable in your home but they are not living there. You are. Pick items that speak to you. Do not purchase items because you think others will think them appropriate, pick items that you enjoy. Yip believes you should walk through your door and smile because the environment makes you feel joy. 
Home improvement is one of those areas where the consumer is at a disadvantage: the contractor knows the value of each element of the project and where the agreement favors him over you; but you, the homeowner don’t. You have to take it on faith that the bid is a fair value, includes everything (there won’t be any surprises) and provides you with reasonable protection. Even if you get two or three bids, it can still be daunting to pick a contractor. You can check references, pick the middle price, go with your gut instinct – and still not be sure the contractor you select has made you a good offer.